Refund policy
Your satisfaction is our top priority at Emerald Aesthetics! We’re committed to helping you discover products you love and feel confident with every purchase. To ensure a seamless experience, please review our return policy below.
Eligibility for Returns
We accept returns or exchanges within 10 days of purchase, subject to the following conditions:
Product Condition:
- Unopened Items: Eligible for a full store credit or exchange. Items must be unused, unopened, and in their original packaging with all seals intact.
- Opened Items: Opened or used items may qualify for a return only if there is a defect or an adverse reaction (see details below).
Proof of Purchase:
A receipt, order confirmation, or purchase history from our system is required.
Non-Returnable Items:
The following items cannot be returned or exchanged:
- Gift cards
- Free promotional or sample products
Defective Products or Adverse Reactions
If you experience an allergic reaction or discover a defect in your product, please contact us immediately at (614) 300-6454. To expedite the process, provide:
- A detailed description of the issue
- Photos or additional documentation (if requested)
Our team will work with you to resolve the issue promptly.
How to Return
In-Store:
Visit Emerald Aesthetics for assistance with your return.
Online Orders:
- Contact us at (614) 300-6454 for guidance.
- Pack the items securely, including the original packaging and proof of purchase.
- Ship your return to:
7124 Muirfield Drive, Dublin, OH 43017
Note: Customers are responsible for return shipping costs unless the return is due to a defect or an incorrect order.
Refund and Exchange Options
-
Refunds: Refunds will be issued as in-store credit, which can be used toward future purchases.
- Exchanges: Subject to product availability. If the item is out of stock, store credit will be provided.
Need Assistance?
If you have any questions or concerns about your return, we’re here to help! Contact us at (614) 300-6454, and our team will be happy to assist you.
